Due to the specialization of our clothing, all garments are made to order therefor are not available for a refund or exchange. We understand placing a wedding gown order is a big commitment and we want to you be 100% happy with your purchase. If you have any additional questions or would like additional photos and details about a gown, please do not hesitate to reach out. We're here to help in all stages of your dress buying process.

southofwestbridal@gmail.com

EU Customers — Right of Withdrawal

If you are located in the European Union, you may have the right to withdraw from your order within 14 days of receiving your last item, in accordance with EU consumer law. Please note that made-to-order garments may be exempt from this right — we recommend reviewing your order details or contacting us if you have questions.

To submit a return or cancellation request, visit your orders page and follow the self-serve instructions. You can also reach us directly at southofwestbridal@gmail.com.