Shipping policy

Shipping Policy

Each South of West Bridal piece is handcrafted to order in our studio. Orders ship after the applicable production lead time has been completed.

Our standard production timelines are:

  • Gowns: approximately 10 weeks

  • Clothing / non-gown items: approximately 8 weeks

Production time begins once your order has been placed and all information required to begin production has been received.

Production timelines refer to production only and do not include shipping transit time, customs processing, alterations, or time required for delivery.

Once your order is complete and transferred to the shipping carrier, you will receive a shipping confirmation with tracking information.

Production and delivery timelines are estimates unless South of West Bridal expressly confirms a guaranteed date in writing. While we make every reasonable effort to meet our stated production timelines, delays may occasionally occur due to material availability, production circumstances, carrier disruptions, weather, customs, or other circumstances outside of our reasonable control.

South of West Bridal is not responsible for shipping or carrier delays after a package has been transferred to the carrier.

Event Dates & Alterations

Customers are responsible for ordering with sufficient time for production, shipping, fittings, and any alterations that may be required before their event.

Unless expressly sold as custom-fit, South of West Bridal garments may require professional alterations to achieve an individual fit.

An event date provided at checkout is used for production planning purposes and does not constitute a guaranteed delivery date unless confirmed by South of West Bridal in writing.

Rush Orders & Rush Fees

Rush production may be available for select made-to-order garments depending on our current production capacity and the customer's event date.

Rush fees are charged in addition to the garment price and shipping costs.

Rush service shortens the production timeline only. It does not include expedited shipping and does not guarantee delivery by a specific date unless expressly confirmed by South of West Bridal in writing.

Available rush production options are:

  • 8-week production: +$100

  • 6-week production: +$200

  • 4-week production: +$300

  • 2-week production: +$400

Rush availability is not guaranteed and may vary based on the garment, materials, production schedule, and event date.

Rush fees reserve expedited production capacity and are non-refundable in accordance with our Return & Refund Policy.

Rush timelines begin once the order has been placed and all information required to begin production has been received.

Shipping transit time is separate from the rush production period.

South of West Bridal is not responsible for carrier delays, weather delays, customs delays, failed delivery attempts, missed deliveries, or other circumstances outside of our reasonable control after an order has shipped.

Customers are responsible for selecting a rush option that allows adequate additional time for shipping, fittings, and alterations.

Orders with an event date fewer than two weeks away may not be accepted.

Purchasing rush production does not waive or modify any of our return, exchange, cancellation, sizing, alteration, shipping, or final-sale policies.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, email address, phone number, and any other information required for delivery.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

South of West Bridal is not responsible for delays, failed deliveries, address correction fees, return-to-sender charges, or other costs caused by incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address, incomplete address, failed delivery attempt, or failure to collect the package, the customer is responsible for any additional shipping or carrier charges required to resend the order.

Tracking & Delivery

Tracking information will be provided when available after your order ships.

Once tracking indicates that a package has been delivered to the shipping address provided at checkout, the order will be considered delivered.

Customers are responsible for ensuring that packages can be safely received at the shipping address provided.

If tracking shows delivery but you cannot locate your package, please contact the shipping carrier and South of West Bridal promptly so the situation can be reviewed.

South of West Bridal cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Lost or Damaged Shipments

If a shipment appears to be lost in transit or arrives visibly damaged, please contact us promptly.

For damaged shipments, customers should photograph the exterior packaging and the condition of the merchandise before discarding any packaging materials.

South of West Bridal may request photographs, packaging, tracking information, or other documentation necessary to submit a carrier claim.

Resolution of shipping-related claims may depend on the carrier's investigation and applicable carrier policies.

International Shipping

South of West Bridal ships internationally to select countries. Available international shipping services and rates are calculated at checkout when available.

Duties, Taxes & Import Fees

International customers are responsible for all customs duties, import taxes, VAT, tariffs, brokerage fees, handling fees, and other charges imposed by the destination country, customs authority, or shipping carrier.

These charges are not included in the purchase price or shipping cost unless specifically stated at checkout.

Customs requirements and import charges vary significantly by country. South of West Bridal does not control these charges and cannot guarantee or determine the amount a customer may be required to pay.

Customers are responsible for reviewing the import requirements and potential costs applicable in their destination country before placing an order.

International customers are responsible for all duties, taxes, tariffs, customs charges, brokerage fees, and other import fees required by their destination country.

International Delivery Times

International delivery estimates do not include customs processing time.

Customs inspections, government processing, carrier delays, weather, import documentation requirements, or other circumstances outside of South of West Bridal's reasonable control may extend delivery times.

South of West Bridal is not responsible for delays caused by customs authorities, government agencies, shipping carriers, or other third parties after an order has shipped.

International Shipping Information

International customers are responsible for providing a complete and accurate:

  • Shipping address

  • Telephone number

  • Email address

  • Recipient name

  • Customs or identification information when required by the destination country or carrier

Failure to provide required information may result in customs delays, failed delivery, return to sender, or additional carrier charges.

Refused, Abandoned or Unclaimed International Shipments

If an international shipment is refused, abandoned, left unclaimed, returned because import charges were not paid, or returned because the recipient failed to complete required customs or carrier procedures, the customer remains responsible for all resulting costs.

These costs may include:

  • Original shipping charges

  • Return shipping charges

  • Customs duties and taxes

  • Brokerage and handling fees

  • Carrier surcharges

  • Storage fees

  • Return-to-sender fees

  • Other charges assessed in connection with the shipment

Refusing a shipment or failing to pay customs or import charges does not cancel the order and does not automatically qualify the purchase for a refund.

Any refund that may otherwise be permitted under our Return & Refund Policy may be reduced by costs incurred by South of West Bridal as a result of the refused, abandoned, unclaimed, or returned shipment.

Original international shipping charges and any duties, taxes, VAT, tariffs, brokerage fees, customs charges, or other import-related expenses are non-refundable by South of West Bridal.

International orders remain subject to our full Return & Refund Policy.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and available shipping service.

Shipping fees are separate from production or rush fees.

Original shipping charges are non-refundable except where required by applicable law or expressly approved by South of West Bridal.

Policy Acceptance

By placing an order with South of West Bridal, the customer acknowledges and agrees to the production, shipping, rush, customs, and delivery terms described in this policy.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.