Terms of service

These Terms of Service (“Terms”) govern your access to and use of the South of West Bridal website, online store, products, services, communications, and related features.

Throughout these Terms, “South of West Bridal,” “South of West Bridal LLC,” “we,” “us,” and “our” refer to South of West Bridal LLC. “You” and “your” refer to any visitor, customer, or other person using our website or services.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By accessing our website, purchasing a product, submitting information through our website, or otherwise using our services, you agree to these Terms and to the policies incorporated into them by reference.

Please read these Terms carefully before using our website or placing an order.

If you do not agree to these Terms, you should not use our website or services.

1. ELIGIBILITY & USE OF OUR WEBSITE

By using our website or purchasing from South of West Bridal, you represent that you are at least the age of majority in your state, province, or country of residence or otherwise have the legal authority necessary to enter into these Terms.

You agree to provide accurate, current, and complete information when placing an order, creating an account, scheduling an appointment, joining a mailing list, or otherwise interacting with us.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activity occurring under your account.

2. PRODUCTS & HANDMADE GOODS

South of West Bridal creates limited-production, made-to-order, handmade, vintage textile, and specialty bridal and apparel pieces.

Because many of our garments are handmade and may incorporate vintage, antique, deadstock, natural, hand-dyed, specialty, or limited-quantity materials, individual garments may vary.

Variations may include differences in:

• lace motifs or placement;

• embroidery;

• weave;

• texture;

• color;

• ivory or cream undertones;

• aging or patina;

• fringe;

• stitching;

• dye lots;

• surface characteristics; and

• other qualities inherent to handmade or vintage materials.

These variations are part of the nature of the materials and production process and do not necessarily constitute defects.

Unless a product is expressly described as custom-fit, purchasing a standard size does not mean that a garment is made to your individual measurements.

Professional alterations may be required to achieve your preferred fit.

Additional information regarding vintage textiles, color variation, fringe, sizing, defects, made-to-order merchandise, and returns can be found in our Return & Refund Policy:

https://www.southofwestbridal.com/policies/refund-policy

3. PRODUCT IMAGES, COLORS & DESCRIPTIONS

We make reasonable efforts to display and describe our products accurately.

However, photographs, digital renderings, mockups, screens, lighting conditions, device settings, photography editing, and differences in materials may affect how colors, textures, proportions, and details appear.

We do not guarantee that the color or appearance displayed on your device will exactly match the physical garment.

Digital mockups, sketches, renderings, inspiration images, and similar visual representations are intended to communicate the general design direction of a product and should not be interpreted as a guarantee of an exact photographic reproduction.

Vintage and limited textiles may also differ from one garment to another depending on available motifs, placement, scale, condition, and material quantity.

We reserve the right to update product descriptions, specifications, materials, construction details, availability, and pricing when reasonably necessary.

4. ORDERS

Submitting an order constitutes an offer to purchase products from South of West Bridal.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including because of:

• product or material availability;

• pricing or listing errors;

• suspected fraud;

• production limitations;

• inability to meet a required timeline;

• geographic or shipping restrictions; or

• other circumstances affecting our ability to fulfill the order.

Payment authorization or an automated order confirmation does not necessarily constitute final acceptance of an order.

If we are unable to accept or fulfill an order after payment has been processed, we will contact you and issue any refund required under the circumstances.

Please carefully review your size, product selection, customizations, shipping information, event date, rush selection, and other order information before completing your purchase.

5. MADE-TO-ORDER PRODUCTS & CANCELLATIONS

Many South of West Bridal products are made specifically after an order is placed.

Materials, labor, production time, and studio capacity may be allocated to your garment shortly after purchase.

For this reason, orders generally cannot be canceled once production has begun.

A cancellation request is not considered accepted unless South of West Bridal confirms the cancellation in writing.

Any cancellation, return, refund, exchange, store credit, or defect claim is governed by our Return & Refund Policy:

https://www.southofwestbridal.com/policies/refund-policy

Nothing in these Terms limits any consumer right that cannot legally be waived or excluded.

6. SIZING, FIT & ALTERATIONS

Customers are responsible for reviewing the applicable size chart and selecting the size they wish to order unless South of West Bridal expressly agrees in writing to provide a custom-fit garment.

Sizing recommendations provided by South of West Bridal are guidance based on the information available to us and are not a guarantee that a standard-size garment will require no alterations.

Bodies vary in proportion even when measurements correspond to the same standard size.

Unless expressly sold as custom-fit, a garment may require alterations for an individual fit, including adjustments to length, straps, bust, waist, hips, seat, sleeves, or other areas.

Alteration costs are the customer's responsibility unless South of West Bridal expressly agrees otherwise in writing.

Once a garment has been altered by the customer or a third party, South of West Bridal may be unable to evaluate or correct issues resulting from those alterations.

7. EVENT DATES & PRODUCTION TIMELINES

Event dates submitted through our website are used to assist with production planning.

Providing an event or wedding date does not, by itself, create a guaranteed delivery date.

Production timelines shown on our website are estimates unless South of West Bridal expressly confirms a guaranteed deadline in writing.

Customers are responsible for ordering with sufficient time for:

• production;

• shipping;

• customs processing where applicable;

• fittings;

• alterations; and

• unexpected delays.

Current production, shipping, and rush terms are described in our Shipping Policy:

https://www.southofwestbridal.com/policies/shipping-policy

8. RUSH ORDERS

Rush production may be available for certain products depending on our current studio capacity, materials, product type, and event date.

A rush fee reserves expedited production capacity. Rush fees are separate from shipping charges.

Rush production shortens the production timeline only unless South of West Bridal expressly states otherwise in writing.

Purchasing a rush option does not guarantee a particular delivery date and does not make South of West Bridal responsible for carrier delays, customs delays, failed delivery attempts, weather, incorrect shipping information, or other circumstances outside our reasonable control.

Rush fees are non-refundable except where otherwise required by law.

Current rush timelines, pricing, and conditions are maintained in our Shipping and Return & Refund Policies.

9. PRICING & PAYMENT

Prices are displayed in the currency indicated on the website and are subject to change without notice.

The price applicable to your order will generally be the price displayed when you complete your purchase, subject to correction of obvious errors.

Unless expressly stated otherwise, product prices do not include:

• shipping;

• customs duties;

• import taxes;

• VAT;

• tariffs;

• brokerage fees;

• carrier handling charges; or

• other charges imposed by a destination country or third party.

You agree to provide accurate and complete billing and payment information and represent that you are authorized to use the payment method submitted with your order.

Promotional codes, discounts, credits, and special offers may be subject to additional conditions and may not be combined unless expressly permitted.

10. SHIPPING, DELIVERY & INTERNATIONAL ORDERS

Shipping and delivery are governed by our Shipping Policy:

https://www.southofwestbridal.com/policies/shipping-policy

Customers are responsible for providing a complete and accurate shipping address and contact information.

International customers are responsible for applicable customs duties, import taxes, VAT, tariffs, brokerage charges, carrier fees, and other import-related expenses unless expressly stated otherwise at checkout.

Refusing a shipment, failing to collect a package, or declining to pay required import charges does not automatically cancel an order or make an otherwise non-refundable purchase refundable.

Additional terms regarding international shipments, refused packages, returned shipments, customs charges, carrier delays, and reshipping are contained in our Shipping and Return & Refund Policies.

11. RETURNS, REFUNDS & DEFECT CLAIMS

Our complete return, refund, cancellation, defect, vintage textile, color, fringe, made-to-order, and international return terms are maintained in our Return & Refund Policy:

https://www.southofwestbridal.com/policies/refund-policy

Because of the made-to-order and limited-production nature of our products, we generally do not accept returns or exchanges unless expressly stated otherwise by South of West Bridal or required by applicable law.

If you believe you received a materially defective or incorrect item, please follow the notification process and timeframe described in our Return & Refund Policy.

Nothing in these Terms or our other policies limits a consumer right or remedy that cannot legally be waived.

12. CHARGEBACKS & PAYMENT DISPUTES

Where reasonably possible, we ask customers to contact South of West Bridal first regarding an order concern so that we have an opportunity to review the matter.

Initiating a payment dispute or chargeback does not change the terms applicable to an order or independently make an otherwise non-refundable order refundable.

We may provide relevant records to payment processors, card networks, financial institutions, or dispute-resolution providers in response to a payment dispute, including order details, tracking information, communications, policy acknowledgments, photographs, production records, and other documentation relevant to the transaction.

13. MOBILE MESSAGE / SMS TERMS

South of West Bridal may offer the opportunity to receive marketing, promotional, informational, or transactional communications by text message.

Marketing Consent

When you affirmatively opt in to receive marketing text messages from South of West Bridal, you authorize South of West Bridal and service providers acting on our behalf to send recurring marketing and promotional text messages to the mobile number you provided.

Messages may include, for example:

• product launches;

• early access;

• promotions;

• abandoned cart or checkout reminders;

• restock notifications;

• studio news;

• event announcements; and

• other South of West Bridal marketing communications.

Messages may be sent using automated technology.

Your consent to receive marketing text messages is not a condition of purchasing any product or service from South of West Bridal.

Message Frequency

Message frequency varies.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

South of West Bridal is not responsible for charges imposed by your wireless carrier.

Opting Out

You may withdraw your consent to receive marketing text messages at any time.

Reply STOP to a South of West Bridal marketing text to unsubscribe from further marketing messages from that messaging program.

You may also communicate a request to withdraw consent through another reasonable method available to you.

After opting out, you may receive a one-time confirmation message confirming that your request has been processed.

Opting out of marketing messages does not necessarily prevent us from sending non-marketing communications that are reasonably necessary to complete or service a transaction you requested, where permitted by law.

Help

Reply HELP to a text message for assistance where supported, or contact us at:

hello@southofwestbridal.com

Mobile Number Responsibility

By enrolling in SMS communications, you represent that:

• you are the subscriber or customary user of the mobile number provided; or

• you are authorized to consent to receive messages at that number.

If you discontinue use of a mobile number, transfer your number, or are no longer the subscriber or customary user of that number, you agree to opt out or notify us so that communications are not unintentionally sent to another person.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your mobile carrier and is outside South of West Bridal's complete control.

Changes to the Messaging Program

We may modify, suspend, or discontinue an SMS messaging program at any time.

We may also change the telephone number, short code, sender ID, or other technology used to operate the program. If applicable, we will provide notice as required by law.

Privacy

Information collected through our SMS program is handled in accordance with our Privacy Policy:

https://www.southofwestbridal.com/policies/privacy-policy

14. EMAIL MARKETING

If you subscribe to South of West Bridal marketing emails, we may send you emails regarding products, launches, promotions, studio updates, events, and other marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting us.

Unsubscribing from promotional email does not prevent us from sending transactional or service-related communications regarding an order, payment, appointment, customer-service request, or other transaction you initiated.

15. PRIVACY

Your use of our website and services is also subject to our Privacy Policy:

https://www.southofwestbridal.com/policies/privacy-policy

Our website is hosted by Shopify. Shopify and other service providers may process information in connection with providing ecommerce, payment, analytics, communication, advertising, security, and other services to us.

Please review our Privacy Policy for additional information regarding the collection, use, disclosure, and protection of personal information.

16. SHOPIFY & THIRD-PARTY SERVICES

Our online store is hosted by Shopify.

Purchases made through our store are transactions between you and South of West Bridal, not between you and Shopify.

Our website may also use or provide access to services, applications, payment processors, social media platforms, communication providers, analytics services, or other tools operated by third parties.

Your use of third-party services may be subject to the applicable third party's own terms and privacy practices.

We are not responsible for third-party websites, services, content, policies, availability, or practices that we do not control, except to the extent required by applicable law.

17. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the South of West Bridal website and services belongs to or is licensed to South of West Bridal.

This includes, without limitation:

• South of West Bridal's name and branding;

• logos;

• garment designs to the extent protected by applicable law;

• photography;

• videos;

• graphics;

• illustrations;

• website copy;

• product descriptions;

• campaign materials;

• artwork;

• layouts; and

• other original content.

You may access our website for personal, non-commercial purposes.

You may not reproduce, distribute, publish, sell, modify, commercially exploit, or create unauthorized derivative works from our protected materials without permission, except where permitted by applicable law.

Nothing in these Terms grants you ownership of any South of West Bridal intellectual property.

18. REVIEWS, PHOTOS & CONTENT YOU SUBMIT

If you voluntarily submit a review, photograph, testimonial, comment, feedback, suggestion, or other content to South of West Bridal, you represent that you have the right to provide that content and that doing so does not violate another person's rights.

Unless we separately agree otherwise, you grant South of West Bridal a non-exclusive, worldwide, royalty-free license to reproduce, display, publish, and share content you intentionally submit for review, feedback, promotional consideration, or publication, subject to applicable law.

We are not obligated to publish, compensate, or respond to submitted content.

Nothing in this section changes rights you may have under applicable privacy or intellectual-property laws.

19. PROHIBITED USES

You may not use our website or services to:

• violate applicable law;

• infringe the intellectual-property or other rights of South of West Bridal or another party;

• transmit malicious software or code;

• attempt unauthorized access to our website or systems;

• scrape, crawl, harvest, or collect information through unauthorized automated means;

• submit fraudulent orders or payment information;

• impersonate another person;

• interfere with the security or operation of our website;

• use our website to distribute spam or unlawful solicitations; or

• engage in conduct intended to harm South of West Bridal, our customers, employees, contractors, service providers, or other users.

We may restrict or terminate access to our services where we reasonably believe these Terms have been violated.

20. ERRORS & INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, promotions, shipping charges, production times, or other information.

We reserve the right to correct errors or update information when reasonably necessary.

If an error materially affects an order you have already placed, we will take reasonable steps to contact you and provide any remedy required by applicable law.

21. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available.

Except for warranties or consumer protections that cannot legally be excluded, South of West Bridal disclaims implied warranties to the fullest extent permitted by applicable law.

Nothing in these Terms excludes any warranty, guarantee, right, or remedy that cannot lawfully be excluded.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, South of West Bridal LLC and its owners, employees, contractors, affiliates, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your use of the website or services.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless South of West Bridal LLC and its owners, employees, contractors, agents, affiliates, and service providers from third-party claims, liabilities, losses, and reasonable costs arising from your unlawful use of the services, your material breach of these Terms, or your violation of another person's rights.

24. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Subject to any rights you may have under applicable consumer law, disputes relating to these Terms or the services will be subject to the jurisdiction of the appropriate state or federal courts serving San Diego County, California.

Nothing in this section deprives a consumer of protections provided by mandatory laws applicable in the consumer's place of residence.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

26. NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision in the future.

27. ENTIRE AGREEMENT

These Terms, together with the policies and terms incorporated by reference, constitute the agreement governing your use of our website and services, except where South of West Bridal enters into a separate written agreement with you.

Certain services, custom projects, appointments, collaborations, or orders may be subject to separate agreements or contracts.

If a separately executed written agreement directly conflicts with these Terms regarding the subject of that agreement, the separately executed agreement will control to the extent of that conflict.

28. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, policies, technology, or legal requirements.

The current version will be posted on this page with an updated revision date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

29. CONTACT INFORMATION

Questions regarding these Terms may be directed to:

South of West Bridal LLC
403 Wisconsin Ave Ste C
Oceanside, CA 92054
United States

Email: hello@southofwestbridal.com
Phone: 858-472-3444
Website: www.southofwestbridal.com